Are you accepting new clients?
Yes, we have therapists that either have immediate openings or room on their waitlist. If you have scheduling limitations, want to use insurance to cover sessions, or want to work with a specific therapist, there might be a wait to begin sessions. We always try to get new clients in for their first session as soon as possible.
Where are you located?
We are located in the Windsong Office Park at 2111 Dickson Drive, Austin, TX. 78704, just off South Lamar. You can park anywhere in the lot.
Our offices are located in Suite 14, on the bottom level of the building. Our door is to the right if you come down the center stairs (look for our welcome mat!).
How do I pick a therapist?
We believe that finding the right fit for your counseling needs is an important step in successful therapy. You can learn about our therapists by reading their introductions.
Here are some other factors to consider when considering which therapist may be right for you:
Ashley offers evening sessions
Edward can accept some insurance plans (BCBS PPO and United/Optum)
Ashley offers Telehealth sessions
If you are still unsure which therapist may be the best fit for you, or if you are open to working with any of our therapists, our office manager would be happy to speak with you and make a suggestion based on goals, schedule, and personality.
How do I get started?
If you are ready to start sessions, you can call (512-923-2788) or email (firstname.lastname@example.org) our office directly letting us know you are interested in scheduling sessions. Alternatively, you can fill out our contact form.
Our office manger will then help you schedule a complimentary 15 minute phone consultation with the therapist to discuss your counseling goals. This call is an opportunity to get to know the therapist's style before moving forward with sessions. If you and the therapist decide you are a good fit after this call, our office manager will then follow up with you to discuss scheduling options.
Prior to your first session, you will receive a link to our secure client portal to electronically complete our practice's new client paperwork. We ask that you complete that paperwork at least 24 hours before your first session so your therapist has time to review it before your first appointment.
How long are sessions and how often do I need to attend sessions?
Sessions are 50 minutes, which is considered the industry standard "therapeutic hour".
Most of our clients attend weekly sessions, but the exact frequency of sessions is something you will discuss with your therapist based on your unique therapeutic needs. Similarly, the length of time you attend regular sessions is something you will determine with your therapist based on the overall goals you have for therapy. Every person and every situation is unique.
How much does therapy cost?
Our therapists current private pay hourly rates range from $150 to $200 depending on experience and license type. All of our therapists offer some sliding scale spots based on financial need. If you are interested in possible sliding scale rates, you can discuss this with the therapist during your initial phone consultation.
Under Section 2799B-6 of the Public Health Service Act, the “No Surprises Act,” you have a right to receive a “good faith estimate” explaining how much your therapy services will cost. Currently, under this Act we are required to provide all private pay clients with individual "good faith estimates". When you receive your new client paperwork, it includes an initial estimate based on the information we currently have regarding services requested. After you have met with your therapist a few times and established a treatment plan, you will receive an updated estimate.
Do you accept insurance?
Currently Edward is the only therapist in our practice who is credentialed with any insurance providers. He accepts Blue Cross Blue Shield PPO and United/Optum at this time.
Please note that while Edward is contracted with these insurance providers, each client's plan benefits can vary greatly. We are pleased to be able to offer our clients the service of submitting claims to these insurance providers for sessions, but it is the client's responsibility to understand their own benefits prior to beginning sessions. We recommend contacting your insurance provider representative to discuss your specific benefits in order to ensure coverage and be aware of any deductibles or copayments required under your plan.
If you have another type of insurance and want to submit claims for out-of-network benefits, we can provide you with all of the necessary documentation to obtain reimbursement. Again, we recommend contacting your provider representative and familiarizing yourself with your plan, any out-of network deductible, and the process for submitting these claims.
How is billing handled?
We handle all of our billing electronically through our secure client portal. Clients can securely save a credit or debit card to their file to use for any payments. We bill for sessions two business days after the session to allow our therapists time to update any notes or paperwork. Clients receive electronic invoices for each transaction.
If you are using insurance, there may be an initial delay when we submit claims to your provider for the first time. We are willing to bill for a general copayment amount (usually $25-30) while waiting for these claims to come back to prevent a backlog of copayments, if the client prefers.
What is your cancellation and no show policy?
Clients can cancel two sessions within a 60 day period with no fee provided they give 24 hour notice. If clients need to cancel more than 2 sessions in a 60 period, their therapist may ask them to give up their current session time and consider finding a new session time.
If clients do not provide 24 hour notice or are absent from a scheduled session without any communication, they are responsible for 100% of the therapist's out of pocket rate. Insurance does not cover missed appointments and without adequate notice, our therapists are unable to offer that time to someone else who needs a session. Illness and emergency situations will be taken into consideration.